Warranty
We offer a limited warranty on e-bikes purchased from our official store, finbike.com. This warranty begins on the date of delivery. If you experience any damage not caused by human error within the warranty period, please contact us to initiate a warranty claim.
For replacement parts needed after the warranty period, we can provide them for an additional fee. Please note that replacement parts purchased separately are not covered by this warranty.
Warranty Coverage
| No. | Parts | Components | Warranty Period (Months) |
Warranty-Covered & Non-Covered Situations (This list is not exhaustive) |
| 1 | Mechanical Parts | Frame | 24 | Covered: -Natural deformation -Open welds -Desoldering fractures -Natural fracture phenomenon -Manufacturing defects Non-covered: -Self-modification -Collision damage |
| 2 | Front Fork | 18 | ||
| 3 | Handlebar | 12 | ||
| 4 | Stem | 12 | ||
| 5 | Crankset | 12 | ||
| 6 | Flywheel | 12 | ||
| 7 | Brake Pads, Brake Cables, Non-Disc Brake Pads | 6 | ||
| 8 | Electrical Parts | Motor | 24 | Covered: -Phase loss -Hall element burnout -Demagnetization -Abnormal bearing noise Non-covered: -Breakage -Water ingress |
| 9 | Battery (domestic/imported lithium battery) | 12/18 | Covered: -charging and discharging failure -Lack of power storage -Capacity below 70% Non-covered: -Water ingress -Man-made damage -Battery left uncharged for over a month, leading to failure |
|
| 10 | Controller | 12 | Covered: -Short circuit -Burnout -Performance failure caused by manufacturing faults Non-covered: -Water exposure -Disconnection –Man-made damages |
|
| 11 | Charger | 12 | ||
| 12 | Instrument Panel | 6 | ||
| 14 | Plastic & Other Non-Warranty Parts | Appearance parts, brake levers, supports, inner tubes, outer tubes, pedals, reflectors, horns, lights, saddles, brake pads, standard parts, footrests, fasteners, screws, and consumable parts in product use such as rubber parts and fuses | — | Not covered under warranty. |
Exclusions from Warranty Coverage
The following conditions are not covered by the warranty:
- Damage resulting from improper use, maintenance, or adjustments made by the user, as outlined in the "User Manual."
- Damage caused by the user disassembling, repairing, or modifying the product, which leads to non-compliance with usage guidelines.
- Damage resulting from improper use or storage by the user or due to accidents.
- Costs incurred for repairs at unauthorized service centers without prior approval.
- Minor scratches or damage to the outer packaging resulting from the transportation of accessories are not covered.
- Damage caused by overloading, risky riding, collisions with obstacles such as curbs or walls, prolonged exposure to rain, or submersion in water.
- Any electrical or physical damage not attributable to a manufacturing defect.
- Accessories purchased separately are not covered under warranty.
Please contact us and obtain our authorization before returning any product. Products returned without approval will not be eligible for a refund.
NOTE: Normal wear and tear on consumable parts is not covered by this warranty.
How to File a Warranty Claim
To initiate a warranty claim, please take clear pictures and videos of the issue and contact our customer service team with your order number. We will assess the situation and determine whether replacement parts or repair services are appropriate.
Contact Us
For any questions regarding our terms and conditions, please reach out to us:
Email: support@finbike.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM
(Closed on weekends and holidays)