Privacy Policy
Effective Date: October 25, 2024
FinBike ("we", "us", or "our") is committed to protecting the privacy of our customers and visitors to our website finbike.com ("the Website"). This privacy policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase in our store, in accordance with the General Data Protection Regulation (GDPR). By using the Website, you consent to the collection and use of information in accordance with this privacy policy. If you do not agree, please refrain from using the Website.
What Information Do We Collect?
Personal information is information that can be used to identify you directly or indirectly. This also includes anonymous information linked to information that can be used for direct or indirect identification. Personal information excludes information that has been irrevocably anonymized or aggregated. We collect and use only the personal data necessary to fulfill our legal obligations and to support our business operations and the provision of required services.
We collect information from you when you register on our website, place an order, subscribe to our newsletter, or participate in surveys. When you order or register on our website, you may be asked to provide the following information: your name, email address, mailing address, and phone number. However, you can also visit our website anonymously.
How Do We Use Your Information?
The information you provide is used solely for the specific purpose for which you provided it, as described at the time of collection, and within the framework of legal provisions. The information we collect may be used for the following purposes:
- Personalization of your experience (your information helps us better address your individual needs).
- Improvement of our website and shopping experience (we continuously work to improve our website and products based on the information and feedback received).
- Enhancement of customer service (your information helps us respond more effectively to your inquiries and support needs).
- Processing transactions, including handling your payment and delivering the purchased product or service requested.
- Managing contests, promotions, surveys, events, or other website features.
- Sending regular emails. The email address you provide for order processing may also receive important information and updates regarding your order, along with occasional company news, updates, and product or service information.
Legal Basis for Processing Personal Data
If you are located in the European Economic Area (EEA), our processing of your personal data is based on the following: As long as we obtain your consent to process your personal data, such processing is carried out in accordance with Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 (GDPR). If processing your personal data is necessary for the fulfillment of a contract between you and us or for carrying out pre-contractual measures at your request, such processing is carried out in accordance with Article 6(1)(b) of the GDPR. If the processing is necessary to comply with a legal obligation, we process your personal data on the basis of Article 6(1)(c) of the GDPR. And if the processing is necessary for the purposes of our legitimate interests, such processing is carried out in accordance with Article 6(1)(f) of the GDPR.
Please note that if you have consented to the processing of your personal data, you may withdraw that consent at any time, for example, by sending us an email. However, the withdrawal does not affect the legality of the processing carried out based on your consent prior to the withdrawal.
Your Rights
We take appropriate measures to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access the personal data we collect, to rectify or delete it. You also have the right to restrict the processing of your personal data or to object to it at any time. You have the right to receive your personal data in a structured, commonly used format and, where technically feasible, to have it transmitted directly to third parties. You can lodge a complaint with the supervisory authority regarding the processing of your personal data.
To protect your privacy and the security of your personal data, we may ask you for information to verify your identity and your right to access this data. In some cases, we may be legally obligated to refrain from providing or deleting certain or all personal data we store.
You can contact us by email to exercise your rights. We will respond to your request within a reasonable timeframe and take all reasonable measures to ensure your personal data is accurate and up-to-date.
How Do We Protect Your Information?
You are responsible for the security of your username and password on Finbike. We recommend choosing a secure password and changing it regularly. Please do not use the same login credentials (email and password) on multiple websites.
We have implemented various security measures, including the use of secure servers. All confidential/credit-related information is transmitted using Secure Socket Layer (SSL) technology and is then encrypted in the database of our payment service provider. Only authorized personnel with special access rights to such systems can access this data and must treat it confidentially. After the transaction, your private data (credit card, social security number, financial information, etc.) will not be stored on our server.
McAfee Secure by Symantec checks our servers and websites daily and conducts comprehensive third-party audits to ensure your online security.
Do We Use Cookies?
Cookies are small files that are transferred from a website or its service provider to your computer's hard drive through your web browser (if you allow this in your settings). This enables the website or the service provider's system to recognize your browser and collect and store certain information.
We use cookies to help us store and process items in your shopping cart, understand and save your preferences for future visits, and collect data about website traffic and interactions on the website so we can provide better website tools in the future.
We may enter into contracts with third parties to improve our understanding of website visitors, but these third parties are not permitted to use the information collected on our behalf to directly enhance our business. For example, we use Google Analytics (a web analytics service by Google, Inc. ("Google")) to better understand how users interact with our website. Google Analytics uses cookies to collect information about how our website is used. This information is used to create reports and develop services to improve our website and related services.
The reports show website trends but do not identify individual visitors. The information generated by the Google cookie regarding your use of our website (including your IP address) may be transmitted to and stored on Google servers in the USA. Google may also share this information with third parties if required by law or if third parties process this information on behalf of Google. Google will not link your IP address with other data stored by Google.
On some pages of our website, third parties that provide applications via our website may set their own cookies to provide services, track the success of their applications, or customize applications for you.
If you share content using a social media sharing button (e.g., Facebook or Twitter), the social network that created the button will log that you performed this action. Due to how cookies work, we have no access to these cookies, and third parties have no access to the cookies we use.
If you wish, you can set your computer to be alerted each time a cookie is sent or you can disable all cookies through your browser settings. However, as with most websites, some of our services may not function properly if you disable cookies. You can still place an order by contacting customer service.
Do We Share Information with Third Parties?
We do not sell, trade, or otherwise transfer your personal data to third parties. However, we may share your information with trusted third parties. As long as these parties agree to keep this information confidential, they assist us in managing our website, conducting business, processing payments, delivering purchased products or services, sending information or updates, or providing services to you.
We may also share your information when we believe it is appropriate to comply with legal requirements, enforce our website policies, or protect our rights or the rights of others.
How Long Do We Retain Your Information?
We retain your personal data as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by tax, accounting, or other legal provisions.
Links to Third Parties
Occasionally, we may offer third-party products or services on our website at our discretion. These third-party websites have their own and independent privacy policies, and therefore, we have no responsibility or liability for the content and activities of these linked sites. However, we strive to protect the integrity of our website and welcome any feedback regarding these sites.
Terms and Conditions
Please also visit our Terms and Conditions section, which governs the use, disclaimers, and limitations of liability for the use of our website.
Changes to Our Privacy Policy
Should we decide to change our privacy policy, we will post those changes on this page and/or update the modification date at the bottom of this privacy policy.
Contact Us
If you wish to exercise any of your rights listed above or have questions or complaints regarding this policy or the processing of your personal data, please contact us via email at support@finbike.com.