Shipping & Delivery

At finbike.com, we work hard to ensure that your order is delivered safely and on time. Please review our shipping policy for important information about shipping methods, costs, delivery times and more.

Delivery Times

Orders are processed and shipped within 0-1 working days and delivered within 3-6 working days, so customers will receive their packages within 3-7 days of ordering.Please note that unforeseen circumstances such as customs clearance, extreme weather conditions or holidays may cause delivery delays. In this case, we appreciate your understanding.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your order in real time.

Shipping Methods

Our goal is to get your packages to our customers quickly and safely. The main shipping providers are DPD/DHL/ GLS.

Shipping Warehouse

All electric bikes are shipped from a UK warehouse and only deliver to the UK.

Damaged or Lost Package

If Your package arrives damaged or appears to be lost, please contact our customer service team immediately by emailing support@finbike.com. We will work with the carrier to resolve the issue as quickly as possible.

For damaged packages, we may require photos of the damaged item and the package itself.If you have any further questions about shipping, please feel free to contact us via email: support@finbike.com

Contact Us

If you have any questions or need assistance regarding your delivery, please contact support@finbike.com.

Thank you for choosing FinBike! We appreciate your trust and look forward to serving you.