Warranty
We offer a limited 2-year warranty for electric bicycles purchased from our official store, finbike.com. This warranty starts from the date of delivery. If you encounter any damage caused by non-human errors within the warranty period, please contact us to initiate a warranty claim.
Warranty Coverage
| Warranty Period | Parts |
| 2 Years | Complete bike |
Exclusions from Warranty Coverage
The following conditions are not covered by the warranty:
- Damage resulting from improper use, maintenance, or adjustments made by the user, as outlined in the "User Manual."
- Damage caused by the user disassembling, repairing, or modifying the product, which leads to non-compliance with usage guidelines.
- Damage resulting from improper use or storage by the user or due to accidents.
- Costs incurred for repairs at unauthorized service centers without prior approval.
- Minor scratches or damage to the outer packaging resulting from the transportation of accessories are not covered.
- Damage caused by overloading, risky riding, collisions with obstacles such as curbs or walls, prolonged exposure to rain, or submersion in water.
- Any electrical or physical damage not attributable to a manufacturing defect.
- Accessories purchased separately are not covered under warranty.
Please contact us and obtain our authorization before returning any product. Products returned without approval will not be eligible for a refund.
NOTE: Normal wear and tear on consumable parts is not covered by this warranty.
How to File a Warranty Claim
To initiate a warranty claim, please take clear pictures and videos of the issue and contact our customer service team with your order number. We will assess the situation and determine whether replacement parts or repair services are appropriate.
Contact Us
For any questions regarding our terms and conditions, please reach out to us:
Email: support@finbike.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM [GMT+8]
(Closed on weekends and holidays)